Customer Care: Get Help

Do you have any questions about IntelliLeash® Products, Inc.? Our team is here to answer them and to help solve any problems that you or your dog might be having with our dog Tie-Out stakes and other products.

Customer Care Get Help
Get Help

We aim to make you and your pet happy. We want to make sure that we are giving you a reason to spread the word and let your friends and neighbors know why they should use IntelliLeash® products for their furry friends. With this in mind, we are always ready to hear what you have to say about our products – whether you want to share with us how well they are working for you or tell us where we have room to improve.

Our customer care team is available from

8 AM – 4 PM Central Time, Monday to Friday,

to help you with all your inquiries.

Find the most convenient IntelliLeash™ Products, Inc. purchasing location for you. Our products are also available on and

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At IntelliLeash™ we offer a 100% money-back guarantee on your purchases.

As we want all our customers to be completely satisfied with our products, we are always more than happy to either replace, or provide a full refund on any item that has not fully met your expectations. We ask only that any requests for replacement or refunds be made within 30 days of purchase, and that you present your proof of purchase when you contact us.  

Our team is always ready to respond to customers and address their concerns or answer any questions you may have regarding the best use or our products. Our product design is responsive to customer feedback. We are always looking to improve our products and our service. We take every customer comment, compliment and complaint into account to enable us to do so.

Contact us for any information you need on IntelliLeash™ dog Tie-Out stakes and cables, training collars, and pet toys. We look forward to hearing from you.


IntelliLeash® Products, Inc. FAQs

We’re always happy and ready to answer your questions.

Our unique “Surface-Lock™” is what provides the exceptional holding strength.  While other products use the depth of the spiral to provide holding strength, our spiral portion is used to hold the Surface-Lock™ to the ground.  The stake is approximately 9.5 inches below ground.  
Absolutely. If one of our products doesn’t completely satisfy, we are more than happy to replace it, offer advice on how to use it more effectively or, failing that, give you your money back.
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